Privacy Policy
Introduction
Welcome to complex.fm. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, sign up for our pre-launch waitlist, or complete our Founding Member priority access form.
Information We Collect
We only collect personal information that is reasonably necessary for our pre-launch activities and product development. When you interact with our site, the specific data we collect depends on how you choose to engage with us:
Waitlist Only
If you only sign up for the standard waitlist using the hero form, we collect the following:
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Email Address
Used to notify you about our product launch, share company announcements, and secure your place in line.
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Terms & Privacy Consent
Captured when you tick the consent checkbox to verify that you agree to our Terms of Service and have read this Privacy Policy.
Founding Member Form Only
If you apply for priority Founding Member access using our deep lead capture form, we collect the following additional information:
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Full Name
Used to address you personally in communications and identify your application.
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Work Email Address
Used to notify you about our product launch, coordinate priority Founding Member onboarding, and verify your company domain.
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Portfolio Size
Used to evaluate the scale of your operations (e.g., number of buildings managed) to assess suitability for the priority Founding Members program.
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Terms & Privacy Consent
Captured when you tick the consent checkbox to verify that you agree to our Terms of Service and have read this Privacy Policy.
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Participation Preferences
Saves your specific choices for joining the Founding Member list, or receiving general product updates.
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Workflow Bottleneck
Details of administrative or operational bottlenecks you face daily, helping us build customized workflows that solve your specific pain points.
Technical & Automatic Data
When you visit our website, some technical metadata is collected automatically by our hosting and security provider (Cloudflare). When you submit a form, additional bot-protection data is processed by Cloudflare Turnstile—see Bot Protection (Cloudflare Turnstile) below.
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IP Address
Utilized at the network edge to infer your approximate country location (data sovereignty/validation) and protect our database against malicious attacks or automated spam bots.
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Browser & Device Metadata
Basic technical details such as your user-agent, operating system, and browser version. This is processed solely to render our landing page optimally and detect spam submissions.
Bot Protection (Cloudflare Turnstile)
When you submit our waitlist or Founding Member priority access forms, we use Cloudflare Turnstile in invisible mode to distinguish genuine visitors from automated bots and protect our forms from spam and abuse.
To operate Turnstile, Cloudflare processes limited technical signals, including your IP address, TLS fingerprint, browser user-agent, and the Turnstile site key and associated website origin. Cloudflare processes these signals on our behalf as a service provider for bot detection and blocking. Cloudflare does not use Turnstile to sell advertising or build individual marketing profiles.
For full details on how Cloudflare collects, uses, and protects Turnstile data—including Cloudflare's role as data processor vs. data controller, cookie use, and contact information for privacy enquiries—please read the Cloudflare Turnstile Privacy Addendum.
If you have questions about Turnstile data processed in connection with complex.fm, contact us at privacy@complex.fm. For questions specifically about Cloudflare's processing of Turnstile signals, you may also contact Cloudflare's Data Protection Officer as described in the addendum.
How We Use Your Information
We use the information we collect for specific, transparent purposes connected to the development and launch of complex.fm, including:
- Managing our pre-launch waitlist and verifying your priority access status.
- Analyzing your portfolio size and workflow bottlenecks to better tailor our upcoming flagship strata and facilities management platform to your needs.
- Sending you direct marketing communications, product updates, and news regarding our upcoming launch (where you have consented to receive them).
- Ensuring the technical security, performance, and stability of our website using server-side metrics and technical data.
- Detecting and blocking automated spam or bot submissions on our waitlist and Founding Member forms using Cloudflare Turnstile.
Direct Marketing & Opt-Out: If you receive product updates or marketing emails from us, you can opt out at any time by clicking the "unsubscribe" link included at the bottom of every email.
Data Storage & Hosting
We store your information in secure Cloudflare KV databases hosted in Australia, ensuring Australian data sovereignty and compliance with Australian privacy laws. Your information is not stored on third-party servers outside of Australia.
Your data is stored securely using industry-standard encryption protocols. We host our data on secure servers, and we utilize Cloudflare Web Analytics to monitor site performance and security. While web traffic data may flow through international edge nodes, our primary databases are maintained securely and are protected by strict access controls. We do not sell, rent, or trade your personal information to third parties.
Data Retention
We retain your waitlist and Founding Member form data for as long as necessary to fulfill our pre-launch obligations and transition you into our flagship application once launched. If you choose to leave the waitlist or opt out of updates, we will securely destroy or permanently de-identify your personal data in accordance with Australian law.
Your Rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you and request that it be corrected if it is inaccurate or out of date. You also have the right to request that your details be completely deleted from our waitlist systems at any time. To exercise these rights, please contact us using the email address below.
Contact Us
If you have any questions about this Privacy Policy, wish to update your information, or want to make a privacy-related complaint, please contact us at:
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.